Privacy Notice

1. Who we are

Health Commerce Sdn. Bhd. (Company Reg. No. 199701020029 (435526-W)) operates the DRIM brand and this website. For any privacy matter, contact us at support@drimhq.com or WhatsApp +60 18-289 9789.

2. Personal data we collect

Order details you give us: your name, delivery address, phone number (when you message us on WhatsApp), and the sets and flavours you choose.
Messages: anything you send us by WhatsApp or email.
Technical data: your IP address, used to work out your country so we can show local prices and currency. Our hosting provider may also keep standard server logs for security.
Data stored on your device: see section 7 (cookies and local storage).

We do not knowingly collect data from children under 18, and we do not collect payment card details on this website.

3. Why we use it

To process, confirm and deliver your order, and to arrange payment.
To reply to your questions and provide customer support.
To show prices and offers that apply to your country.
To keep the website secure and working properly.
To meet legal, accounting and regulatory obligations.

We will only send you marketing messages if you agree to receive them, and you can opt out at any time.

4. Who we share it with

We do not sell your personal data. We share it only as needed with:

Courier and logistics partners, to deliver your order.
WhatsApp (Meta Platforms), when you choose to contact or order from us through WhatsApp.
Payment providers, if you pay through one.
Our website hosting provider, which stores data on our behalf.
Authorities, where the law requires it.

Some of these providers may process data outside Malaysia. Where that happens, we take reasonable steps to make sure your data stays protected.

5. How long we keep it

We keep order and support records only for as long as needed for the purposes above and to meet legal and accounting requirements, after which they are deleted or anonymised.

6. Your rights

Under the PDPA you may ask to access or correct your personal data, ask us to limit how we process it, or withdraw your consent. Withdrawing consent may mean we can no longer fulfil an order. To make a request, contact us at support@drimhq.com. We may need to verify your identity first.

7. Cookies and local storage

We only use storage that the website needs to work. We do not use advertising, analytics or tracking cookies.

ItemPurposeKept for

drim_region cookieRemembers your pricing region (country and currency)Your browser session

Basket (local storage)Keeps the sets in your basketUntil you clear it

Checkout details (local storage)Pre-fills your name and address next timeUntil you clear it

Local storage stays on your device and is not sent to us until you check out. You can review and clear it anytime in , or through your browser settings.

8. Security

We use reasonable technical and organisational measures to protect your personal data, including encrypted (HTTPS) connections. No method of transmission or storage is completely secure, but we work to protect your data.

9. Changes to this notice

We may update this notice from time to time. The latest version will always be on this page, with the date it was last updated.

10. Contact

Health Commerce Sdn. Bhd. · Company Reg. No. 199701020029 (435526-W)
Email: support@drimhq.com · WhatsApp: +60 18-289 9789

Notis Privasi (Bahasa Malaysia)

Notis ini menerangkan bagaimana Health Commerce Sdn. Bhd. (“DRIM”, “kami”) mengumpul, menggunakan dan melindungi data peribadi anda apabila anda menggunakan drimhq.com atau membuat pesanan, selaras dengan Akta Perlindungan Data Peribadi 2010 (PDPA).

1. Siapa kami

Health Commerce Sdn. Bhd. (Company Reg. No. 199701020029 (435526-W)) mengendalikan jenama DRIM dan laman web ini. Untuk sebarang perkara berkaitan privasi, hubungi kami di support@drimhq.com atau WhatsApp +60 18-289 9789.

2. Data peribadi yang kami kumpul

Nama, alamat penghantaran, nombor telefon (apabila anda menghubungi kami melalui WhatsApp), set dan perisa yang dipilih, mesej yang anda hantar kepada kami, serta alamat IP anda (untuk menentukan negara anda supaya harga dan mata wang tempatan dapat dipaparkan). Kami tidak mengumpul butiran kad pembayaran di laman web ini.

3. Tujuan penggunaan

Untuk memproses, mengesahkan dan menghantar pesanan anda serta mengatur pembayaran; menjawab pertanyaan dan memberi khidmat pelanggan; memaparkan harga dan tawaran bagi negara anda; memastikan laman web selamat dan berfungsi; dan mematuhi kewajipan undang-undang. Mesej pemasaran hanya dihantar dengan persetujuan anda.

4. Pihak yang menerima data

Kami tidak menjual data peribadi anda. Data hanya dikongsi apabila perlu dengan rakan kurier, WhatsApp (Meta Platforms) apabila anda memilih untuk berhubung melaluinya, penyedia pembayaran, penyedia hos laman web, dan pihak berkuasa jika dikehendaki undang-undang. Sesetengah penyedia mungkin memproses data di luar Malaysia dengan langkah perlindungan yang munasabah.

5. Tempoh penyimpanan

Rekod pesanan dan khidmat pelanggan disimpan selama yang perlu bagi tujuan di atas dan untuk mematuhi keperluan undang-undang serta perakaunan, kemudian dipadam atau dianonimkan.

6. Hak anda

Di bawah PDPA, anda boleh meminta akses kepada atau pembetulan data peribadi anda, mengehadkan pemprosesan, atau menarik balik persetujuan. Hubungi kami di support@drimhq.com.

7. Kuki dan storan setempat

Kami hanya menggunakan storan yang diperlukan untuk laman web berfungsi (kuki drim_region untuk wilayah harga, serta bakul dan butiran pembayaran yang disimpan pada peranti anda). Kami tidak menggunakan kuki pengiklanan, analitik atau penjejakan. Anda boleh memadamnya bila-bila masa melalui .

8. Keselamatan, perubahan dan hubungan

Kami mengambil langkah munasabah untuk melindungi data anda, termasuk sambungan berenkripsi (HTTPS). Notis ini mungkin dikemas kini dari semasa ke semasa; versi terkini sentiasa di halaman ini. Sekiranya terdapat percanggahan, versi Bahasa Inggeris akan diguna pakai.